Request Maintenance

This Maintenance Beta Test Is Currently For These Properties ONLY:

  • Bristol Court
  • Brooks Townhomes
  • Chasing Willows I and II
  • Split Rock
  • Arrowridge
  • West Pointe
  • Williamsburg
  • Majestic Ridge
  • Copper Pass
  • Vineyard Heights
  • Redwood Court
  • Brandon Heights I and II
  • Deer Hollow
For All Other Properties:

Request maintenance through your property office using the usual phone number.

For after hours emergency maintenance see below:

Emergency Maintenance

An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example: flooding).  Issues outside of these items will not be handled as emergencies.

NOTE:  Falsely reporting an emergency may result in a charge to you.

For emergency maintenance issues outside of normal business hours (Monday-Friday 8 AM – 5 PM), please call our: After Hours Emergency Maintenance Line: 605-335-4335

Summary Of Emergency Maintenance & Regular Maintenance Response/Needs:

Examples of Severe Emergencies That Require Our Immediate Attention

  • Fire
  • Flood or Water leak causing rising water or Broken water pipes
  • Sewage backups
  • Roof leak
  • Lightning strike
  • A fallen tree or large debris onto the property
  • Toilet out and only one bath in the house
  • No heat (restricted to an outside temperature below 45 degrees for more than 4 hours)
  • No air-conditioning (restricted to an outside temperature above 90 degrees for more than 4 hours)
  • Smoke detectors not working

Please do not call the after-hours emergency line if you are not having a maintenance emergency. There is a charge for any call that is not maintenance related.  If you are having a medical emergency or a fire, please dial 911.

Examples of Maintenance Items That Are NOT Emergency

  • Appliance outage (including fridge)
  • Roof leak from rain
  • Water leak under a sink
  • Toilet backed up but more than one toilet in the house
  • Regular maintenance request or repair

Request Maintenance

Emergency Maintenance