This Maintenance Beta Test Is Currently For These Properties ONLY:
- Bristol Court
- Brooks Townhomes
- Chasing Willows I and II
- Split Rock
- Arrowridge
- West Pointe
- Williamsburg
- Majestic Ridge
- Copper Pass
- Vineyard Heights
- Redwood Court
- Brandon Heights I and II
- Deer Hollow
For All Other Properties:
Request maintenance through your property office using the usual phone number.
For after hours emergency maintenance see below:
Emergency Maintenance
An emergency maintenance issue is defined as anything that endangers life or poses severe damage risk to the property if not corrected immediately (example: flooding). Issues outside of these items will not be handled as emergencies.
NOTE: Falsely reporting an emergency may result in a charge to you.
For emergency maintenance issues outside of normal business hours (Monday-Friday 8 AM – 5 PM), please call our: After Hours Emergency Maintenance Line: 605-335-4335
Summary Of Emergency Maintenance & Regular Maintenance Response/Needs:
Examples of Severe Emergencies That Require Our Immediate Attention
- Fire
- Flood or Water leak causing rising water or Broken water pipes
- Sewage backups
- Roof leak
- Lightning strike
- A fallen tree or large debris onto the property
- Toilet out and only one bath in the house
- No heat (restricted to an outside temperature below 45 degrees for more than 4 hours)
- No air-conditioning (restricted to an outside temperature above 90 degrees for more than 4 hours)
- Smoke detectors not working
Please do not call the after-hours emergency line if you are not having a maintenance emergency. There is a charge for any call that is not maintenance related. If you are having a medical emergency or a fire, please dial 911.
Examples of Maintenance Items That Are NOT Emergency
- Appliance outage (including fridge)
- Roof leak from rain
- Water leak under a sink
- Toilet backed up but more than one toilet in the house
- Regular maintenance request or repair
